Studio Policies

Booking

All classes are booked through our app, Momence, or on our website. We recommend booking ahead, since many classes fill quickly. Method members can book 30 days in advance. Non-members can book up to 20 days in advance.

Class full? Join the waitlist. When a spot opens, the next person in line is notified automatically, so please keep notifications on in your Momence settings.

Cancellations

To avoid a late-cancel fee or losing your class, please cancel at least 4 hours before group classes and 24 hours before private Pilates and physical therapy appointments. This helps us manage waitlists and give others a chance to attend.

Late Cancellation and No-Show Fees

Canceling within 4 hours of class time: a $15 late-cancel fee.

No-shows: Unlimited members are charged a $15 no-show fee. For drop-ins, class packs and 8-class/month members, the reserved class is forfeited.

Arriving Late

Out of respect for class flow and safety, we cannot allow entry more than 5 minutes after class begins. Please arrive on time so you don’t lose your spot.

Memberships

Monthly memberships have a 3-month commitment. After that, they continue month to month until you contact The Method in writing to request cancellation at info@themethodthomasville.com.

Refunds

All sales of classes, memberships, private sessions and supplements are final. Retail items can be returned within 14 days for account credit if they’re unworn with tags attached.

Grip Socks

Grip socks are required for all barre and Pilates classes for safety and hygiene.

Age Requirement

Clients must be at least 16 years old to take group fitness or Pilates apparatus classes, unless attending a designated teen program.

Pregnancy

Many of our classes are safe during pregnancy. Please consult your healthcare provider and bring a physician clearance before joining us for class. Our instructors are happy to offer modifications once you’re cleared.